4.5 (288) Verified Reviews
Founded 2003 • With Angi since May 2010
Apple Appliance Repair-Ashburn - 42551 Rosalind st Ashburn VA 20148. Telephone # (703) 342-4017. Apple Appliance Repair - Woodbridge: 15224 Wentwood Ln., Woodbridge, VA 22191. Telephone #:703-499-3256 Email - info@appleappliancesrepair.com. Our store has been serving satisfied return customers for the past 9 years. We are constantly trying to improve our customer service and offer a satisfaction guarantee. We only offer factory-authorized repairs to the highest industry standards and our staff is fully trained and qualified to deal with almost any appliance. As you may have noticed, appliances aren't as dependable as they were in the days of our parents and grandparents but you can be sure that once we fix your appliance, you will not need to repair it again! Locally owned & operated.
Business Highlights
Family Owned & Operated
Emergency Services Offered
Amenities
Free Estimates
No
Warranties
Yes
Senior Discount
15%
Emergency Service
Yes
Eco-Friendly Accreditations
No
Bonded
Insured
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Verified Reviews
4.5
(288) Verified Reviews
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Showing 1-25 of 288 reviews
Clyde S.
1.0
12/04/2020
We requested someone come to put in a washing machine and dryer. The guy came he was to attach the stands to the dryer and the washer and install them. He put the washing machine dryer and washer on the stands and broke both of the stands To the point they were unrepairable he didn’t remove the shipping bolts so I had to pay someone else to come back out and remove the washer and dryer and have it reinstalled once again after paying Apple appliance repair $250. Huge waste of money installer knew absolutely nothing. Beware!!!!
Description of Work
Washer and dryer install
Category
appliance repair
Service Provider Response
We were only asked to put a tray under the washer and hook it up We had no history of washer being transported nothing was reported to office or else we would have sent our supervisor to correct the issue
Bruce S.
3.0
06/27/2020
Danger: We used Apple Appliance Repair (Ashburn) twice in the last year - both for a bad Samsung ice maker. They replaced it with a 'new' one year ago (for $350) and now that one has gone bad. After doing some searching, I determined they installed a replacement brand that can be purchased of about $90 as opposed to a Samsung OEM for about $150. Do not use these guys as they are not honest - you really do not know what they are replacing. [UPDATE 6/29/2020 - Angie's List] - I am currently working with the vendor to correct the issues. [UPDATE 7/8/2020 - Angie's List] - The parts discrepancy has been successfully resolved by Apple Appliance. This appears to be a parts supplier issue.
Description of Work
Repair Samsung Ice Maker
Category
appliance repair
Service Provider Response
We have used Supco parts in the past and always informed customers who cannot wait for Samsung and LG parts which some times take for ever to come We installed his ice maker almost a year ago once he pointed out on Supco ice maker we checked our invoice and there was no mention of it either it missed out or we got a bad part from supplier I cannot comment as it is more than year old issue But once it got to our attention we replaced ice maker at no cost to customer I have seen we do go honest work only 10 percent of people write The ones who are not happy always write
S S.
5.0
03/19/2020
Well we bought a new dishwasher & my assumption was that the price included installation, but I found out the hard way, on the day of the delivery that installation was not included & even if I pay the delivery guys the cost of installation, they are not authorized to install. I have to call Lowe's & schedule an installation appointment. I was in no mood to wait for another day, so I searched my local community FB page & got Apple Appliances Number (lots of people recommended them). They were at my house in 30 minutes &installed the dishwasher. After the installation the lead technician noticed that the dishwasher was making unusually loud noise during filling of water. I thought it was normal noise since my old dishwasher use to make a lot of noise, but he told me that for this high-end dishwasher it is making too much noise and I should call Lowe's to replace the unit. I was still not sure as I didn't wanted to get inconvenience d, but he convinced me & glad I did. They came again & installed the replaced unit with no extra charge and as the lead technician said, the new unit didn't make any noise. Am so glad I called them & will be calling them for my future needs!
Description of Work
New dishwasher installation
Category
appliance repair
Service Provider Response
Thank you
An D.
5.0
03/18/2020
They were very responsive and professional. Promptly fixed the refrigerator to working condition as if nothing has happened. Thanks Apple Appliances! You guys rock.
Description of Work
Refrigerator repair
Category
appliance repair
NITIN S.
5.0
03/18/2020
Job well done since my gas range was glass top and was complicated and higher risk of cracking the glass but job was done without any issues and was very impressive will definitely get all future work done from this company
Description of Work
Gas range lighter replaced
Category
appliance repair, small appliance repair
Aditya S.
5.0
03/18/2020
Apple appliance guy showed up promptly and hardly took 2 mins to diagnose the problem which was the condenser fan. Did a temporary fix until the part came and fixed permanently. Saved a lot of money and trouble by preventing condensed from damage. Professional and courteous service. No issues since then with the refrigerator.
Description of Work
Refrigerator
Category
appliance repair
Reema V.
5.0
03/18/2020
We have 2 rental Properties in Ashburn we have used Apple Aplliance to Work on multiple appliances in our properties very honest easy to communicate and fair pricing
Description of Work
Repair of dishwasher Refrigerator and Washer
Category
appliance repair
Monty J.
5.0
03/18/2020
Very good service and honest advise from technician.
Description of Work
Washer Repair
Category
appliance repair, small appliance repair
Nadeem C.
5.0
03/18/2020
Garbage disposal stopped working around 9.30 at night. I called Apple Appliance at night. A technician came in around 11.30 sm the next day. He actually fixed the disposal (I was expecting a replacement) and charged me just visit fee.
Description of Work
Got my garbage disposal fixed
Category
appliance repair, small appliance repair
BH P.
5.0
03/18/2020
Apple Appliance performed very well service for our refrigerator. We had good communication and price was reasonable for the service.
Description of Work
Apple appliance provided good service to us for Refregerator
Category
appliance repair
Santosh C.
5.0
03/18/2020
Pretty fast. Technician was on time n gave us extra tips too.
Description of Work
Dishwasher board failure
Category
appliance repair
Ralph A.
5.0
11/03/2019
Perfect. Refrigerator door works properly
Description of Work
Repair refrigerator door to open and close properly
Category
appliance repair
Linda A.
4.0
07/08/2017
I had a coupon from a few years ago and they honored it. He didn't know how to fix the washer. He didn't know how to reset the control board. He suggested that I call another company. He said it would be too expensive to fix it and that I should just buy a new washer. He came out on time and honored the coupon. He said they just don't have the access to that kind of training. It wasn't that he wouldn't, he just didn't have the training.
Description of Work
It was a service call on a washing machine.
Category
appliance repair
Service Provider Response
We don’t agree we would never charge if we did not diagonise correctly
George M.
1.0
04/19/2017
Neil, the owner, was extremely rude to my wife. They failed to protect the floor by putting padding under the wheels of the refrigerator and I now have a $1250 estimate for the repair. I am taking them to small claims court in May.
Description of Work
We called Apple Appliance to come fix the ice maker in our GE Profile Refrigerator.
Category
appliance repair
Service Provider Response
The matter has been resolved no one was rude but I still apologize
Saied K.
4.0
03/08/2017
They did not do the repair. The price was too high, so we didn't use them. They were good, they responded quick.
Description of Work
They came out and gave a quote to repair the dishwasher. We paid $60 for them to do a quote.
Category
appliance repair
Kendra W.
3.0
02/16/2017
Service provider arrived 3 hours late. Had to contact them twice for an updated ETA. They diagnosed that my washing machine needs a water valve replacement. They said they would call with an estimate for the repair. After 4 days passed, I had to call them 3 more times to get the estimate. They quoted me $249 to replace the water valves. I declined the repair service because I know that Whirlpool sells the part for around $60 and it is about a 30 minute job. Thus, I felt their quote was too high.
Description of Work
I purchased a coupon for $60 towards a service call and repair of an appliance.
Category
appliance repair
Ariel G.
1.0
02/13/2017
It didn't. The technician was nice and tried to figure out why the temps on both sides were off. He made a suggestion and came back, but it didn't work. He suggested I unplug it, leaving the freezer door open so the coils would defrost. Time passed so I called back. We set an appointment but he didn't show up. More time passed so I called the office. They told me he had been sick, so I set up another appointment. He returned and recommended I do the same thing. It didn't work. More time passed. After two months he returned and said he couldn't figure it out, and to call Frigidaire. After more than two months of trying to reach them and waiting for them to return, nothing happened. I will not recommend them to anyone.
Description of Work
I called to have my refrigerator fixed.
Category
appliance repair
Service Provider Response
We had informed them we will be refunding service call and they have to call Frigidaire
Kevin N.
5.0
12/09/2016
The service was good. They were a little pricey but overall we are satisfied with the work.
Description of Work
They replaced a part to fix the dryer door.
Category
appliance repair
Mary G.
5.0
10/26/2016
They came out right away and he was fabulous. It was a little more but he was here for 2 1/2 hours because he had to take out of the refrigerator. I very please with the services, honestly. He was just extremely knowledgeable. He taught me a lot about refrigerators. I liked him a lot, very hard worker, very efficient.
Description of Work
Refrigerator repair.
Category
appliance repair
James D.
5.0
10/24/2016
My Ice Maker was making slush ice and the technician came out, diagnosed the problem, adjusted the temperature, took the front of the ice maker off and fiddled with it for a couple minutes, put it back on. Suggested I get a thermometer and check to see if the temperature dropped sufficiently and see if my ice cream froze solid which it did. Had planned to replace it but with those minor adjustments the ice maker began working again perfectly.
Description of Work
Ice Maker repair
Category
appliance repair
Sush V.
5.0
09/29/2016
I was pleasantly surprised with the fast response I received from Apple. I called last night after 7 pm and Technician was at my house this morning. He quickly diagnosed the problem and completed the repair. The price was very affordable. I will definitely recommend Apple to all my friends and family. Thank you so much for your prompt response and honesty.
Description of Work
Dryer repair
Category
appliance repair
RD M.
5.0
09/26/2016
Excellent service. Gave me a price quote for both the part and the repair. very flexible in scheduling the appointment. Had a second part on hand just in case one fix wasn't right, but did not try to upsell. very professional. I would certainly use again.
Description of Work
Oven not working
Category
appliance repair
Steve K.
3.0
09/04/2016
It took them replacing the fuse twice --before I determined-- that an external vent cleaning was required. They did not communicate well and the simple dryer repair took over a month to complete.
Description of Work
Dryer stopped heating. Ended up needing an external vent cleaning service (which they do not provide).
Category
appliance repair
Silvia M.
5.0
07/20/2016
Service was great, I called late afternoon, they came out the next morning, gave me an estimate and had the repairs done by 3PM.
Description of Work
Refrigerator repair
Category
appliance repair
BRIAN B.
5.0
04/13/2016
Ordered circuit board and display panel just in case. Turns out it needed both. Repaired quickly. Also gave me advice about the door handling capacity of the Kenmore french door refrig.
Description of Work
Repaired electronics in Kenmore Dishwasher, diagnosed Kenmore gas stove
Category
appliance repair